The item arrived damaged or missing parts
All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace the damaged or missing parts to you.
Should we require the goods returned, we will offer a return solution.
All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
Please take photographs of any damage and email them to us at firstname.lastname@example.org , before sending the item back. We will assess the parts required from the photographs supplied.
Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by manufacturer warranty.
We will either repair or replace the product for you, or if stocks are exhausted, offer a similar product as a replacement